We believe in delivering the best products which are handcrafted by skilled men and experts in the field, keeping in mind the emotions and ethics of upcoming fashion trends. We assure the quality of our products and endeavour to provide absolute user satisfaction. Once the product has been delivered by us, all EXCHANGE & RETURN of the product shall be governed by and subject to Terms of Use, as well as the below Exchange & Return Policies. We hope that you are delighted with your order, but if unsatisfied with the product, especially concerning the size, fit, or any defect in the product, we will be happy to initiate Exchange or Refund.

1. Exchange & Return Process

Subham Fashion offers its customers an easy Exchange/Return Policy, wherein you can raise an Exchange/Return request of products purchased on www.subhamlifestyle.com, and are required to be made within 15 days from delivery of the product(s).We also accept partial returns wherein you can raise a return request for one or all products in you order. However, partial return shall not mean breaking off a set garment.

2. Terms & Conditions of Exchange & Return

• The returned product should be fresh, unwashed, unaltered, and unused with the tags intact as it will be checked at our end.
• Returns & Exchanges are allowed with products of same price or higher

3. Exchange & Return - Store

Exchange & Return at a store is valid only in India. We would assist you at all Subham Fashion & Mohey exclusive stores nearest to your location. Please visit any of our stores here - https://www.subhamlifestyle.com/store_locators

4. Exchange & Return - Online

You are requested to login to your user account on www.subhamlifestyle.com and place an exchange and/or return request form the “My Orders” section.
We will initiate a return pick up once your request is received. The product should be properly wrapped, and you must ensure that the product is unused, unaltered, unwashed and all the tags are intact.
Return Pick-up facility for exchange is available in selected locations, depending on the courier services in the said location. If you choose to schedule a pick-up -

• Properly wrap the product in a packet
• Do not seal the packet
• To meet billing aspects;
• Keep the packet ready and open, to quicken the pickup process

Our staff will initially scan the product at the time of pickup and a quality check of the product will be conducted at our Returns Desk/Warehouse.
If return pick-up option is not available at your location, you can self-return the product to us by courier. Please mention the Order ID and Return ID of the returned product on the package.

You are required to courier the product on the below address: -

To,
Subham Lifestyle Pvt. Ltd.
2nd Floor, Swagat Arcade,
near Green Park,
Bapa Sitaram Chowk,
Mavdi Main Road, Rajkot. India.

The courier bill/receipt should satisfy the following conditions for successful processing:

• It should contain the weight of the return product
• Origin (residential/office) address, destination address, shipment date, amount and other details should be mentioned
• The information on the receipt should NOT be edited/over-written
• The courier charge (amount mentioned on the receipt) should not go past the Sender-Destination-Service combination and shall be cross checked with the courier company

This is subject to your returns being inspected and successfully processed upon receipt at our end. After the product is verified, we will process the Exchange request.
For more information, please visit - https://www.subhamlifestyle.com/faqs or contact our Customer Care Team via email at subhamfashion@gmail.com. You can even call us at Customer Care No. 72030 72040 (For India Customers only).

5. Cancellation & Refund

We aim to keep in stock every product displayed on our website. However, if an item is unavailable due to any reason, we will inform you via email within two (2) working days from the date of purchase. Thereafter, you will have the option of either substituting your product with a same or higher priced product or cancelling the order. In case of cancellations, a refund will be initiated accordingly.

An easy cancellation process is available for all our valued customers:

You can cancel your online order before the product has been shipped, by going into the My Accounts section of www.subhamlifestyle.com and placing a cancellation request within 24 hours of placing the order (or before product dispatch, whichever is earlier) and your entire order amount will be refunded to the source of the payment.

If you face any issues in the process above, please contact our Customer Care Team via email at subhamfashion@gmail.com You can even call us at Customer Care No. 72030 72040 (For India Customers only).

Refunds will be granted only in the following cases:

• Genuine size issues
• Genuine quality issues
• Packages lost in transit
• If a wrong item has been delivered to you

No refunds will be given in the following cases:

• Design and colour variations
• Products returned in a used or damaged condition

Refunds will be made after we have received the product and duly verified it. Exceptions to the above would be made if the package has been lost in transit where the customer needs to provide the Courier slip with AWB number.

E-Gift Card will be issued in the below refund related scenarios:

• Incorrect delivery address/Pin Code
• Incorrect address including any form of a PO Box address
• After 3 failed delivery attempts by the courier
• Package refused by recipient

Claiming Refunds:

• For Online Payments - Our refund takes around 10 to 15 working days after initiating the same. Refund will be credited in the same account which was used for making order payment*
• For COD (Cash on Delivery) Transactions - Refunds will be given in the form of E-Gift Cards/Credit Note or Account transfer*. COD orders are not eligible for cash refunds.
• After 3 failed delivery attempts by the courier
• Gift Vouchers, Loyalty Points or if any other mode of payment - Refunds will be offered as a credit in your existing Voucher

In addition, we also provide the hassle-free option of refund through E Gift vouchers, which can be used for future purchases at www.subhamlifestyle.com

*Please note that the timing of the actual account credit depends on multiple third-party agencies such as banks and payment gateways.

6. Product Disclaimer

Embroidery and Colour
We regard the inherent qualities of our products with utmost care and we ensure the quality of our products but due to the nature of fabrics, we do not guarantee the garment’s embroidery or any colour bleeding therein.

Sizing
The fit of our clothing depends on the cut, fabric and style of every garment. Some garments are designed to have a loose, relaxed fit and some garments are styled to be more fitted. Please review our sizing guide available with each product to select the size or fit which is best suitable for you. Due to the nature of different fabrics the given measurement can differ marginally.

Colour Display
We have done our best to display the colours of the products shown on this website as accurate as possible. However, the colour of the physical products may be different from the ones displayed on the website which could be due to the settings of your monitor or colour of your visual display or resolution of the image or lights used while taking the photographs of the products.

Wash care
We request you to read the washing instructions carefully as mentioned on the tag of the product and follow the same to avoid any damages to it.

7. Exclusions from the Exchange & Return Policy

Please note that merchandise can only be returned or exchanged if they are unused, unaltered and have all the price tags available.

Transactional Disputes

Transactional Disputes if any, would be subject to exclusive jurisdiction of the courts of Kolkata. We, as a merchant, shall be under no liability whatsoever, in respect of any loss or damages arising, directly or indirectly, from to decline of authorization for any transaction on account of the Cardholder/customer, having exceeded the pre-set limit mutually agreed by them with their acquiring bank.

The Company reserves the right to amend and/or alter any of the above policy terms and conditions at its sole discretion.

8. Delivery Policy

Guaranteed delivery options are available on Prime Eligible items in select cities.
Orders must be placed within the time frame mentioned on the product details page to avail the option. The “order within” countdown timer provides the window of time in which you must place the order to receive your delivery by the date shown. That delivery date may become unavailable within that window of time due to changes in inventory or delivery capacity before you place your order. Your confirmed delivery date will be included in your order confirmation email.
Only certain pin codes are eligible for these options.
To get your order within the guaranteed delivery time, you need to select the respective delivery option during checkout.
Items belonging to large appliances and furniture categories do not qualify for these express shipping options.
The Delivery guarantee applies to attempted delivery by the promised date. Amazon will not be responsible to provide guaranteed delivery if the customer is not present at the delivery address to take the delivery or if the customer picks up the package on a later date though the package has been delivered at the pickup store on the promised date.
On Saturdays, and regional or national holidays, deliveries are not guaranteed to establishments like offices that might be closed.
Store operating hours and working days are displayed while selecting the pick-up store at the time of order placement.
We are constantly working to expand our coverage. Please check availability of guaranteed delivery options for your pincode on the detail page or at check out.
Your package will be delivered to the pickup store on your estimated delivery date and you will get a notification mail once the package is delivered to the store and is ready for pickup.